Browhaus @ ION Orchard

2.2(7 reviews)
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Where To Find Them

Overview

Description starts here...

How Much Do They Cost

Loves

  • Quick painless well-done brow-shaping
  • Many central locations

Not-So-Happy-With

  • Pushy personnel
  • Non-brow related services tend not to be as effective
  • Difficult to fix appointments during peak periods

What Other People Say

Loving It
2
Happy
So-so
Discontented
1
Disappointed
4

Shalen Aik

September 13, 2016

It is a hit or miss with therapist

Being a customer for Browhaus for two years, you definitely can trust me on this one.

I have seen all sorts of therapists and marketing tactics in Browhaus. Some therapists are good, some are absolutely disastrous and you leave browhaus with tiny hairs not threaded/tweezed off. Even though they will give you a mirror to look at your brows before you complete your session, with that kind of dim lighting and you lying down, you cant really spot the fine hairs. It is only when you reach home then you realized there are still tiny hairs left behind.

You may think, "oh its fine how can you expect them to thread away all your hairs?" Mind you, I go for their signature thread and tweeze which prides itself for being able to thread and tweeze away ALL excess fine hairs. If their signature service provides the same result as normal threading does, what for use this service? Its more expensive you know?

Of course they must do a good job. However this problem can be resolved if you meet with a skilled therapist, the skilled therapist will use this method to remove all fine hairs. So i say the whether you get the most out of this service really depends on the therapist. China therapist will try their very best to hardsell and do all sorts of sale tactic DURING your treatment. So, choose a malaysian therapist. Im currently loving this therapist Suki Lam from Westgate branch who is very meticulous and takes her time in threading in order to make sure I leave Browhaus with clean and defined brows. I once complained about their hardselling tactic during the treatment on Browhaus facebook page and got contacted by their customer service, who assured me that the management has already been notified and they will not do anymore hardselling during treatment.

After that, I didnt receive hardselling tactic from Browhaus during treatment anymore (seriously i think is because i changed from a china therapist to the kind malaysian lady)

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This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Bb

September 12, 2013

Utter disappointment!

brow resurrection, isn’t that browhaus’s signature?!!
Utter disappointment!

As eyebrow is very important feature on our face, we decided to go for a reputable salon to get the right assurance!

Me n my friends signed up for the BR@$1k/pax at paragon. (I.e.Full retail price and not those offer/promo from the on line deal)

Result = none of us r satisfied! NONE

2of them returned on thievery next day as the brow are uneven.( they had the same therapist)
I didnt go as the swell has yet to subside on day2, as such I Went on the ‘touch up’ session for the ‘correction’.
Went Back to my therapist , Veron and feedback on the unbalance-ness. Assured me that she will able to rectify it. But Not!!!
When you try to tell her on your concern, she seems to understand and know what/where is the problem. Damn!!!!!

Feedback to the front desk as well as their website on my unpleasant experience. But there no reply /update!
So, what’s so great about reputable salon!!

 

Review not verified,

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

J

August 31, 2013

Really terrible and horrible

This is my first time went to Ion Orchard for Eyebrow threading . My eyebrows were still extremely thick (I had purposely grown them in over the course of a few months) and the arch was not suitable for my face shape. The threaded also didn’t prep my skin, so afterwards I felt a bit abused. After finishing as usual, they try to pressured you to buy their packages. In the end I didn't buy it, the therapist called Natalie the face suddenly turning black. She is really terrible and horrible.

 

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This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Yuki

April 14, 2013

All my worries just disappear

I always have a problem with my brows since young.
But after I had met jelly from Browhaus ion.
All my worries just disappear! I had her for 3 years already. I love her attitude
In life bubbly & positive! She help me to grow my brows and never pushy
In sales unlike other therapists in Browhaus. She is just like a good friend to me everytime
I visited her to do my brows. She jokes everytime. I feel comfortable with her as my therapist.
Butshe had left Browhaus. It’s a shame.. Her skills is so good! Hope anyone found her in other place.. Please pm me.. Thanks! It’s because I didn’t get to see her for 2 months before she left. I’m out of Singapore. Please do help!

 

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Confused brows

January 17, 2013

Didn't measure brows properly

Make sure you know the therapist well or have a friend who tried the same therapist. Mine didn't measure brows properly. I'm surprised w 7-8 years of experience she didn't once asked me to my open eyes to measure... To see if the arch of brows suit the width of eyes and all the other requirements which any makeup artist would advise a client. Saw the photos - bought into the marketing and DEEPLY disappointed. So people please stand firm on therapist you are familiar with or you know. Plus take time to think abt products you don't need to buy.

 

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This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Blog Review

August 05, 2011

It was not a good experience

Eyebrow threading at Browhaus at ION Orchard. Never know that there is a Browhaus there. Fyi, it's located at level 3. It was not a good experience. The person who thread our eyebrows is called Jelly. I have no idea why but she showed us her black face throughout the session. Got attitude problem lor.

 

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Read the original blog article here.

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Blog Review

January 06, 2011

Wendy would be able to rescue my eyebrow

Met up with AiFang at Ion Orchard. I made an appointment and did eyebrow threading and upper lip threading at Browhaus as well. I've been a very loyal customer of them and especially to my beautician, I STICK TO HER EVERYTIME, if she is not available, I rather wait till the next week, I don't mind ugly eyebrows because I know that after that, Wendy would be able to rescue it.

 

Credits: This is a review obtained from a blog.

Read the original blog article here.

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.