Description starts here...
- Nail therapists skilled at doing Nail Art and Gelish nails
- Friendly nail therapists
- Spacious Newly furnished outlet
- Need to walk a distance from MRT
- Difficult to book an appointment during festive periods
Standards have dropped
Reading the previous comments left by the other customers, it seems like their standards have dropped. They may have been good last time, but no longer.....
Upon entering the shop, i felt like it was a professional manicure shop with experienced and friendly staff. Furthermore, the seats were extremely comfortable! But i guess you cannot judge the level of service based on the shopfront alone. I guess my pedicure was fine, but if you look super closely at the big toe on both legs, you can see that it is slightly bumpy (which means they didnt paint it properly). But i'm fine with that, cause after all, who's gonna stare at your toes. What i could not understand is how my cuticles looked worse compared to before i actually entered the shop.
The manicurist caused my cuticles to become even more dry, and honestly it looks like a mess. Apart from that, the way she applied the varnish was horrendous. It was so obvious that the polish (silver glitter) required some thinner, it was like some gooey blob. She still continued applying it on to my nail and she definitely looked like she was having difficulty trying to paint it smoothly on to my nail. Still did not kick up a fuss and thought i could live with it, got them to redo a few nails cause it kept smudging due to how thick the layer of polish was. They even charge you an additional $3 to use fast-dry topcoat. I didnt know they still charge for this as I have been to other shops that use the fast-dry top coat without at top-ups. I am definitely going to call them up tomorrow morning and hopefully they will help me redo my nails.
My fingers look horrid like i tried doing them myself at home. I should also add that i got this deal through groupon. Perhaps its because i did not pay the actual price thus i got such service??? But even so, if you are providing a service, should you not treat all customers equally and provide them with the best service so that we will be encouraged to return.
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The double dipped
Bought sugar waxing coupon from groupon to give it a try. And I am regretting every second of the service. Went with my cousin. The china lady kept punching my 'down there' to make sure that the sugar wax stick to my hair. So can you imagine every single time she applied the wax there is punching going on. And she will keep on applying and stripping the wax if she failed to remove the hair fully. Til some parts are swollen. A totally regret.
My cousin experienced a much worst service. Sugar wax didnt work on her.. but the therapist keep on applying. Saying that my cousins body is nt hot enuff for the sugar to melt hence cant remove the hair properly. After much trying they ended up using the hard wax on her. And they double dipped! Yes you read it right. They DOUBLE DIPPED. Its a horrible experience for us and we are sure not coming back!!!
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Didn't practise basic customer service
Booked the appointment for cny months back specifically asked for the senior therapist whom i always requested. Reached the place at the scheduled time. Without any explanation i was just directed to the seat and one of the therapist (not the specified one) just start doing the nails. She was so so gentle till i could not feel any cleaning perhaps due to she being new. Nevertheless i told her she can be better. However after few minutes i decided i rather wait for the appointed therapist as with the $$ i am paying at least the nails better be clean! The lady boss – Irene came over asked if i am cutting my nails short and said the therapists are very busy and they rotate..? In that case why do we have to book and wait for or subject to the appointed therapist’s available timing?? I told her the previous therapist could not do it. She said i did not give her a chance which is incorrect (i did and i even told her patiently she can do better) and if i remember correctlyshe mentioned about training? I am paying $168 for someone’s training?? The ultimate thing is the lady boss told me she dont need my $$ and i can leave if i want! With such service i dont see a need why i should pay so much $ for such terrible treatment. Oh yeah btw the therapist who was supposed to do my nails were doing someone else’s..sitting next to me. A lady with rolex and nails full of ‘diamonds’ which means pay more! So anyway i derived that one is being judged whether valuable customer or not is by what package you do! Despite there are two senior therapists whose skills are good i still decided not to go back anymore. Because i dont believe in contributing to someone’s profits when she dont practise basic customer service.
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Fully booked at all times
Just the appointment itself will take you forever to arrange.. whenever i called either no one answer or will need to wait for it ringing for more than 2 to 3 minutes. Well and if you mention that you’re holding a Groupon voucher they will just tell you that it’s fully booked at all times. So what if it’s expiring soon? ”You have to call Groupon then, it’s not of our business, we can’t do anything.”
Review Approved by Beauty Undercover
**~~bLiNg bLiNg ExTeNsIoN nAiLs~~**
my friend give me these nails as my birthday gift hahaha.....^^ my first time doing extension nails and hmmm.....is difficult at 1st as still adapting to the feel & trying to find a way to type on the keyboard & realize only the nails touches the keys not the fingers keke =) it is done at Grandeur Nail The Arcade Raffles Place 2nd level....keen peeps do drop by as is quite affordable ^^
Credits: This review is obtained from a blog.
Read the original blog article here
Juz got back from Bugis wit Jere and Joane.
We went to my previous workplace, Nail Montrose to
pamper our nails with manicure and pedicure services.
Joane last min withdraw, leaving me doing it alone… :/
Anywayy, my nails are polished in french paint now.
Lookss purrfect and presentable.. (:
Credits: This is a review obtained from a blog.
Read the original blog article here.