Rupini's

I had a worst experience at your outlet in Buffalo Road 28Feb23 !!! I booked an appointment for henna coloring at 3:30-4pm. Arrived at around 3:50pm. One of your staff directed me inside to have a seat. Without asking my preference she just went in to mix the henna to apply for me. When she came out with a container tub with henna i told her i want it to be mixed with coffee as how i did previously. She just went inside without any word and came a while later . The expression she gave me like shes not happy to serve me! Next, when she was applying the henna she was rough pushing my head around to the right and left and pulling up my hair strands till i told her slowly ma’am! She did not even say sorry and continued applying! Another staff came to blow dry a customer’s hair then this lady who applying henna on my hair complaining with her some internal issues she was having with a staff there. She applied the henna till the henna striked on my handbag which i only found out when i left the place and im really annoyed with that!! Whats next she done with the henna and covered my head with a plastic wrap harshly and i told her to do it slowly again! After she done she told me wait and left somewhere. While i was waiting i was observing the environment and your staffs. One staff was sick with flu and she was just sneezing coughing openly and walking around without thinking have customers next to her. She came at the back of me to pick up something and sneezed without covering her mouth or wearing a mask. So disgusting and unhygienic! I was patiently waiting the time to be up so i can leave the place. Then the lady came back and told me “your hair wash will be at 6:30pm”. I waited. I checked the time it was 6:35pm noone came few staff was chatting…At about 6:45pm the lady came to put steamer. It seems she had forgotten about it and dragged the steamer and rushed to put over my head. So instead of washing hair at 6:30pm , she put steamer and asked me to wait. I do not know how she set it but the steamer started to be more heated up and i called to inform her is hot she did something to the machine and left told me to wait… After about 15-20mins later another lady came told to come for hair washing. She started to wash my hair . She started to wash my hair violently with hot water till the water splashed over my back! I told her to useit warm. I was wondering if she was washing a hair or washing clothes thats how she washed up. After the washing was done i got up and sat down. I felt the war was just over!!! Then this woman started to dry my hair. She straight away started with a high hear and started to blow . I felt my hair and scalp being baked and told her immediately to reduce lower down the heat. With no emotion she just said “ not hot cannot dry” i told her you already steam my scalp + washed with hot water and now putting heat to blow dry my scalp cannot take it . When i raised my tone then only she understood and started to dry with no heat. It seems she was so tired and was waiting to go home ! Her body language say it so! She again tried to use heat i told her why you doing it again and asked her to stop. I can notice she felt satisfied when i told her to stop drying my hair . Then she started to comb my hair aggressively. I got annoyed and told her i will comb myself! After i done combing i asked for some serum to apply on my split ends. The lady who applied henna for me came and told me you use oil when you go home sont apply serum. I said im just applying for my split end . She was not happy without any word went over to the front counter to attend to a customer. I asked another staff who was looking at her phone to pass me aome serum and she was pointing me to ask the lady who applied he. A on me. Just a serum your staff cant assist directing me to someone else because she need to play game on her mobile!!! After the customer left she was just standing there i came to her and said “excuse me can i have the serum” she walked loudly went in try to get one for me. She was shaking every bottle all the bottles were empty! She picked one and pour 2 drops on my palm. The liquid was like water no smell i say is watery is this serum she say “ya ya” i told her your bottles are seems empty its ok NO NEED and walked out! I just wanted to pay and leave this horrible place with no customer service. I paid and she asked if i want to join as a member. Her tone was so nice and gentle when asking me to take up membership! Wow i was amazed by her attitude and behaviour! I paid and left! I am a customer who is paying you for the service your rendering to me! Firstly your staff customer service has failed is zero! They cant welcome someone , communicate gently and respect. Im treated as though i am OWING THEM! There are internal problems with the staffs who are working there between them. The anger or bitterneas they having your staff showed it to me. Your products are not replenished. Customer asking something but was not offered and showed attitude. If your staff are not happy to work or serve customers they do not have to be in Rupinis! I am just wondering how you gona compensate me for this bad service and treatment … Damn! (Review not yet verified)

Poor, poor, poor. Rude staff. She spoiled the shape of my eyebrows. I would not recommend them to anyone. (Review not yet verified)

VERY RUDE STAFF AND SERVICE!!! I will never ever come here (Review not yet verified)

Due to my usual waxing place is full , I did my first time underarm waxing there before my wedding day. The environment is just so so and the waxing is not very clean, left with a few here and there. The therapist is also not very friendly.

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Fast and afforable

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Eyebrow threading is the fast method of eyebrow grooming. It takes about 10 minutes to get your eyebrows threaded.

Rupini's is an affordable place to get your eyebrows threaded. Their branch at The Central is less crowded than their other locations. The ambience of this branch is cleaner and nicer than that of Mid Point Orchard. So basically, you write your name down on the list and state what treatment you would like. Once it is your turn, the lady will call out your name. Then you sit down on the salon chair, and the lady will dust some powder on your threading area. She will ask you to hold your brow area taut for a more precise threading. The actual threading process is painful. My eyes sometime tear up because of the discomfort. The lady will also trim the ends of your brows if it is too long. After the threading process, she will give a cotton pad of rosewater to ease the redness. My sensitive skin tend to be very red after threading. It takes about 1-2 hours before the redness subside. Also, I noticed that my brow area tend to breakout after threading. Since then, I have stopped threading, and have found alternative brow grooming methods that are less harsh on my skin. Threading is fast and affordable but it might not work for all skin types.

Also, the threading treatment in Rupini's could be more hygienic such as clean the brow areas before threading and to not use the same puff to apply the powder for the customers.

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Please do not go to the Holland Village branch worst service in the world. And does a crappy job! I won't suggest it even if it was a free service.

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Regular at rupini for eyebrow threading at race course and midpoint orchard. Skills and service are usually average to good. I wouldn't recommend anyone to go central branch because I had a bad experience with the lady named sandy. Did a bad job on my brows and claim that my brows were already that way.

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Lack of staff at Midpoint Orchard. Long queues with only 2 staff working on the last Saturday that I went there. One staff was doing a hair treatment for a lady while the other lady was doing a facial for another lady in one of the rooms. That leaves... no one to do eyebrow threading for any of the girls! I waited over an hour for my turn and that was after I repeatedly asked them approx how long do I have to wait since the line was not moving AT ALL. Imagine, no therapists doing eyebrow threading?!?! One by one, the girls waiting in line in front of me slowly dropped out. They definitely lost a lot of customers that day.

When I finally had my turn, eyebrow threading was not done properly - one eyebrow had a higher arch than the other and was shorter than the other. I was extremely irritated and I made that known before leaving the shop. What happened to all the regular therapists at Midpoint? They seemed to have gone to different outlets!!!

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Bad service for rupini at Midpoint! The staff is nt even friendly! and they keep on forcing me to get the package. When i said i wanted to pay by nets, the staff say cnt..unless i take up the package or pay for next month in advance.

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I think Rupini's therapists are generally good and they do know how to create nice brow shapes. But I'm not comfortable with the application of rose water on the brow area right after the treatment..the way they went about doing it didn't seem very hygienic..I had a breakout once on my forehead after a treatment, but not sure if it's because of that.

Submitted Review Approved by Beauty Undercover