Place
Place
Place
Place
Place
 
 
 
 
 

Verified by Beauty Undercover

The Bund Beauty @ Ang Mo Kio Bishan Park

Where To Find Them

I don't know about other things but with respect to acne, I have 100% confidence that your skin will improve under our care. No ifs, no buts!

Winnie
Founder of The Bund Beauty

Overview

Agent G has been to countless facial salons in Singapore and tried many different facial treatments by very skllful, knowledgeable and experienced facial therapists

It is however here at The Bund Beauty, where she felt for the first time that her face has found a "forever home", the place that made her want to go back consistently every 3-4 weeks to improve her skin.

Honestly, we were a little reluctant to share about Winnie (the founder for The Bund Beauty) because she has been our best kept secret for facials thus far. After she moved to the gorgeous new place at The Bund Beauty, we knew we couldn't keep her under wraps for long

You won't find Winnie or The Bund Beauty from magazines or bloggers because she hasn't done ANY form of advertising before.

Instead, Agent G first stumbled upon her facial salon in Burlington Square, close to where she stayed. The services are not exactly the cheapest out there and the place is not luxurious in any sense. However, her appointments are always packed from morning to evening... all thanks to the testimonials of customers who showed such huge improvement within a few months.

Customer with cystic acne saw a huge improvement after coming here a few times

Even Agent G saw reduced breakouts along the side of the jaw and neck, brighter skin and reduced pore size after just one facial. Even though extractions are done here, the extraction facial here is unlike any other. FYI, Agent G sworn off extractions after bad experiences early on but an extraction facial with Winnie changed all that. The extraction here is thorough yet almost painless with special techniques like applying oil lightly before the facial to keep the face hydrated, reducing scars and pain during facial. Winnie will also selectively remove acne that are ready and follow up with homecare products to coax the deeper layer blackheads out the next time to minimize scarring. That may be the reason why Agent G's skin improved perceptibly within just 2-3 facials.

Left: Before 3rd Facial, Right: After 5th Facial

Results is one thing but ultimately for Agent G, it is the combination of service, knowledge and personal connection that keeps her going back

To her, coming to The Bund Beauty is a lot like coming home.

Almost like Alice in Wonderland, you walk through a garden path from Aramsa Spa before you arrive at The Bund Beauty, where you'll change into cute slippers and enter into a room of your own. The bed is super comfy and even has a pocket for us to put our hp while getting the facial done... so we feel especially at home here.

Winnie may be the star at The Bund Beauty but all the facial therapists are actually very very skilled at diagnosis, extractions and facial massage. Here is the place Agent G actually managed to sleep through the entire facial process (including extractions) because all their hand movements are so gentle, so rhythmic, it lulls you to sleep.

For those who prefer to chat though, the therapists are more than happy to share their knowledge and their lives with you, albeit in softer voices to keep the experience relaxed. They are a huge treasure trove of tips and advice so do take the chance to tap on their wide ranging knowledge.

The only downside? Pricing is not the cheapest here.

There are no packages and barely any discounts as founder Winnie believes in maintaining long term relationships with customers via high quality products and services that actually works effectively, instead of compromising on service / product quality when discounts are given. This means that when your face requires 3 hours due to longer extraction, she will dedicate the full 3 hours to you with no additional charge.

What we like instead is that the pricing is very transparent.

For facials, there are basically only 3 types to choose from

  1. Basic Extraction Facials (Epi - $150 or Enhanced Epi - $220)
  2. Strengthening Fibro Facial ($350)
  3. Perfecting Microneedling ($450)

All first-time customers can only go for Basic Extraction Facials because this gives the therapist a chance to diagnose your skin and check your skin health before deciding what is the most suitable facial for you. For those keen to see the next phase of transformation, you can then opt to try Fibro Facial only after your therapist has determined that your skin is ready for its next level of transformation. For those who have attained great skin, you can then opt for Perfecting Microneedling for tight, poreless skin

This approach is unlike any other facial salon we've been, which tend to immediately get us trying the most premium facial treatments, often without preparing or diagnosing our facial condition properly.

Instead, the facial therapists here believe that all treatments has its pros and cons and that it is necessary to prepare the skin gradually to reap the maximum benefits of each treatment and minimize its downsides

This philosophy resonates strongly with Agent G and is a reason why she has been coming here unfailingly once every 3-4 weeks for a few months now - something she has never ever been so disciplined about before

The area and the team may be small but this is a facial salon that we feel can give the facial powerhouses out there a run for their money.

Overall, a highly recommended facial salon we know you will LOVE...

just don't make it so busy Agent G can't book a slot okay? :P

 

Meet Your Beauty BFF

See Their Works

Featured In

How Much Do They Cost

Loves

  • PAINLESS Thorough Extraction Facial (Extractions itself can last 1.5 hours)
  • Many Testimonials from Customers whose skin has improved under the care of facial therapists here
  • All therapists here are very skillful, knowledgeable, genuine and friendly
  • Fantastic facial massage that lulls you to sleep
  • Only 3 beds and therapists here, so may not be able to get preferred slot during peak periods
  • Uses very good quality facial products liberally throughout the facial
  • Zero Hardselling
  • Beautiful location within Bishan Park means that you relax upon entering the salon
  • Easy to find parking - easy to walk from parking lot to facial salon
  • Frequented by customers of higher echelons

Not-So-Happy-With

  • Not so easy to get to via public transport
  • Need to walk from the entrance of Aramsa Spa to get to The Bund Beauty
  • Not the most luxurious facial salon we've been
  • Not the cheapest facial salon we've been
  • Facial therapists here may be more conversational in Mandarin than in English

What Other People Say

Loving It
29
Happy
So-so
Discontented
Disappointed
2

Agent YL

September 29, 2021

Winnie and team have done a truly fantastic job

Review for Winnie

Winnie and team have done a truly fantastic job. When I first came to them in May 2021, my face was in a horrendous state. The breakouts along my jawline were angry and painful and I was ashamed to show my face underneath my mask because I had so many breakouts. But through Winnie’s gentle guidance, treatment and advice, I am now very happy with my skin. She went above and beyond, calling me in for additional sessions when the gov announced tightening of restrictions, and gave great home care advice to supplement the regular facials I received at the Bund. The staff was always respectful of my choices and there was no hardsell of products/treatments. After a short time, my skin improved and is now in a much more manageable state, and I have to really thank Winnie and team for that! I would 100% recommend Winnie to anyone suffering from acne - you’ll definitely be in good hands! (Review approved by Beauty Undercover)

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Vic

September 22, 2021

Tremendous improvement of my acne

Review for Winnie

So sorry for the late review: Tremendous improvement of my acne within 6 months at The Bund Beauty! Since my teenage years, I have flawless skin which I am proud of and is envied by others. Little did I know that, due to hormonal changes, my skin condition had turned for the worst. For the past 5 years, I have made desperate attempts to treat my breakouts by going to dermatologist, beauty salons and TCM. Unfortunately, the issue persists. I chanced upon The Bund beauty at Beauty Uncover and decided to give it a try. Winnie and her staff are very kind and reassuring but at the same time professional. Winnie is really skillful in extraction. Don't expect no pain, as for me, it's bearable. They advised on home care products to complement their treatments. No hard selling as they only recommend products that are suitable for my skin condition at that moment. They will not add more even when I asked 😅. I should say the products really complement their treatments coz I can see tremendous improvement of my skin. A treatment every 2 - 4 weeks is liked 'spring cleaning', using the right products everyday is important for maintenance. I sincerely thank Winnie and her staff for making my skin smile again. 😊 (Review not yet verified)

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

CL

April 25, 2021

Thorough extraction without pain and redness

Review for Winnie

Thorough yet gentle extraction by Winnie who patiently extracted every single oil bump without leaving redness. Winnie and Shireena are extremely meticulous and made effort to explain the benefits of each step of the facial and took time to analyse, diagnose and treat the skin condition. Treatment is definitely personalised as they take pride and ownership in their craft. Looking forward to my 2nd visit!

Review not yet verified

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Serloh87

April 19, 2021

Bund beauty

Review for Winnie

Bund beauty - a place with great service and effective treatment. I had a sudden severe acne outbreak and was on the medication to help clear the active acne. My tcm physician recommended me to complement medication with facial treatment to help clear the skin more effectively. I found bund beauty through online reviews and decided to give it a try. I am so glad to have found bund beauty as it has one of the best service in town. Winnie and team are attentive and makes an effort to understand the skin condition and issue of each individual instead of hard selling. The treatments are also effective. Prior to bund beauty, I tend to get more breakouts after visits to other facial parlour but I noticed that I did not encounter such issue after each treatment at bund beauty. My skin became clearer and the condition of my scars have also lightened after each visit. I am still a relatively new customer but from what I experienced so far, I think I will be a long term customer of bund beauty. Thank you Winnie and team for their hard work!

Review approved by Beauty Undercover

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Jo

April 16, 2021

Complimented for glowing skin!

Review for Winnie

I’ve started my journey with Winnie and team last Oct, and barely a few months after, I get wonderful compliments for my natural skin glow! In my first appointment, Winnie managed to completely fix a pesky cystic acne. I was so impressed, having been plagued by problematic oily clogged skin for years and having expensive treatment packages with well-known salons and clinics. My acne was deep beneath the surface but her skillful extraction cleaned it up thoroughly with minimal pain. Subsequently, the scar cleared up fast as I diligently use their serum and Skin Origins products. I follow up with bi-monthly treatments that include fibro and micro needling to continue to refine my skin texture, close up pores and firm up. Days of hormonal troubled skin are gone and the youthful dewy skin that I can only dream of is now a reality, even at 40!

Review not yet verified

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

G

April 16, 2021

Gentle, effective extraction, meticulous service, no hard selling

Review for Winnie

Last night I went for my first facial with Winnie and Kim. It was homely and I liked the fact that there was no hard selling. My skin does feel cleaner with minimal swelling/inflammation after the facial due to the mask they put on you after the extraction process. I recommend this place because it feels like they care for your skin, and that there's no package you're tied to so there's that freedom to pay as you come per time. Winnie also meticulously went through every pore and now my face feels clean and less bumpy and clogged. Kim was also nice and friendly assisting her and went the extra mile to make sure I was comfortable and help me write down instructions for usage of the products i bought. Would definitely return!

Review not yet verified

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Koh

April 05, 2021

Sharing my facial experience at the Bund Beauty

Review for Winnie

Sharing my facial experience at the Bund Beauty after trying it out for about a year ago. The most visible result is the significant reduction in acne, especially at my chin area. I’ve always felt the warm welcome on each visits from the close team led by the founder, Winnie. Winnie is very hands on as she does the extraction herself and is very meticulous. I also paired the facial with their skincare products (slightly pricey tbh but definitely worth it as they have shown effective results for me).

Review not yet verified

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Qwlee_10

March 31, 2021

vast improvement in my skin condition!

Review for Winnie

I have been with The Bund since 2007. Started with very bad skin and a lot of outbreak. The last 14 years I have been religiously going to Winnie to clear my skin on a monthly basis. Winnie has superb extraction skill which reduce the pain and definitely leave very little (if any at all) mark behind. With the recent change in product and technique, I have seen vast improvement in my skin condition! In addition, I like the friendly atmosphere where i felt truly at home for me to relax and enjoy the massage. The environment set in the spa is a great plus for a monthly treat for myself to relax!

Review not yet verified

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Char

March 21, 2021

Wonderful facial experience

Review for Winnie

I’ve had acne since young and have been looking for a good facial place. By chance i saw their reviews online and decided to have a try. Have been with them since 12 Nov 2020 and i’m very satisfied with the results so far. Both the facial and their products are not the cheapest but it works well for me. During extraction, Winnie will make sure she doesn’t leave out any part of the face even if it takes an hour just for extraction. Most importantly, i still can go out for dinner or appointments directly after facial and my face wouldn’t look red unlike my previous facial places.

Review not yet verified

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Sylvia Zhong

March 15, 2021

genuine customer who has experienced a great improvement of complexion under the magic hands of Winnie.

This is not a paid review, but a genuine customer who has experienced a great improvement of complexion under the magic hands of Winnie.
I had been to countless facial salons and even professional dermatologists, which include laser sessions for the past 20 years. Put monetary aside, I don’t see any vast improvements on my face at all.
It was a life changing decision when I went to Winnie. She is the most skilful beautician that I have ever experienced. The therapists are very friendly and professional too. The shoulder and head massage are so comfortable that I look forward to every session.
Yes I was skeptical like many of you after reading the reviews. You really have to experience it yourself and you will agree with me hands down.

Review not yet verified

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

so.sharonie

March 05, 2021

Nice environment, people, service

Review for Winnie

will break down my review into several parts.

1. The environment:
I like that The Bund is situated in the park. It makes me feel really relaxed and calm.

2. The people:
I met Winnie and Kim who are both really warm and friendly. I felt at ease talking to them - no awkwardness at all. It was as though i have known them for a while.

3. The shoulders, face and scalp massages:
The shoulders massage after the double-cleansing was incredible. Unlike those "just-for-show" 1-min shoulder massages that come with other facials, this was a deep and relaxing massage. Kim really took her time to deliver the effects of the massage. After the extraction, there was a face massage. This came as a pleasant surprise to me because there's usually only one massage for the facials I've been to. The face massage was also gooooood! While masking, Kim gave yet another massage - this time on my scalp! I was really impressed.

4. The extraction:
It was hands-down the least painful extraction I've tried. There's even a chance i could fall sleep during the extraction the next time i come. Winnie is extremely experienced and she made sure to clear my skin of every clogged pore. She was also very patient in explaining my skin condition and the suggested treatment.

5. The mask:
I liked that the mask was applied on both my face and neck. A lot of other places only apply the mask on the face. The neck deserves every bit of care the face gets! Thank you, The Bund! My neck feels so loved :)

Overall, i am more than happy with the treatment at The Bund. It was a thoroughly enjoyable, instead of painful (referring to other extraction facials) experience. In my opinion, this is how a facial treatment should be. :)

Review not yet verified

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Vivienne

March 05, 2021

Review for The Bund Beauty

Review for Winnie

The bund beauty is located in the middle of Bishan park, the environment can put all your stress aside. Winnie’s extraction is done with the utmost care, finishing with a skin-calming mask at the end. Really suitable for clogged up but sensitive skin especially those with acne conditions.

Review not yet verified

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Wanlin

March 01, 2021

My skin condition improved a lot

Review for Shireena

I have been suffering from adult acne for the past 4 years. Tried prescription medication, laser with different dermatologists but nothing helped. Was recommended by a friend to try out Winnie and have been religiously following Winnie's suggestions and using the Skin Origins products. Don't expect overnight or immediate results. I was glad that with Winnie's encouragement I preserved and 8 months on, while I'm still having some breakouts, my skin condition has improved by alot. Winnie is very patient and thorough in the extractions process, yet it is super painless. Shireena's massages are so comfortable I never want it to stop. The prices may seem expensive but imo it's worth it for the visible results.

Review not yet verified

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Chris

February 27, 2021

Acne cleared in one session

Review for Winnie

I've always had a lot of acne and always source around for right facial centre. I was really glad to find The Bund Beauty which is known as Best Extraction Facial in Singapore. The facial really lived up to my expectations in terms of their service and results! The facial  therapy and the facial treatment was very effective as my aches clear off a lot after just one session with them. Overall I really enjoyed the experience at The Bund Beauty. My face has gotten so much better, get rid of the acnes and more radiant than before. Thank you Winnie for helping me out through the entire process.

Review approved by Beauty Undercover

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Serene

February 24, 2021

mentally draining experience

Review for Winnie

It has been 2 weeks since my facial at Bund Beauty and I feel that I have to write a review about my experience. I actually wrote this review a few days ago, but it did not get posted. I am not sure why. But anyway, I feel that I have to set a realistic expectation for all those who are thinking of getting an extraction there. The reviews on beauty undercover by all the agents have been stellar. Looking at the photos they post, one would expect to step out of the salon looking like their photos. Unfortunately, that was not my experience. It has been 3 months since my last facial with them and after this recent one, I remembered why it has been so long since I visited them. It brought back the memory of the rather “scary” extraction experience for me. Scary in the sense that during the extraction, I can hear the sound of scissors snipping. Based on the sound, it feels that the extraction is done by making small incisions in the skin. Judging by the wounds healing on my face, I believe that was how the extractions were done. Maybe they can clarify on that. I made the not so smart decision to do the facial right before CNY, which meant that I spent my CNY not daring to show my face to others because it was just full of wounds healing. The healing process is the scary part as it took more than a week for the scabs to fall. And because an incision was made on a rather active acne, it has now turn into an acne scar. After this recent experience I don’t think I dare to go back again because the healing process is rather draining mentally as well as you don’t now how your skin will look after the scabs fall. It’s basically me praying every day hoping my face will heal. The ambience there isn't great either as you can hear everyone talking. It's impossible to relax. After every facial, they will ask you to buy the Skin Origins(not to be confused with Origins) product that they use. There is very little information that I can find about this brand. It is from the US, but truly, beyond their official website, little is known about it. They commented that my skin was not as drying as the last time I was there, which meant the products were working for me. But truth was, I actually haven’t been using those products for 3 months. I bought some again just to get them off my back. Below are some photos of my face. The circle marks the acne that is now a scar. The above is my personal experience and opinion. I know there are many who have seen wonderful results from the facial. Unfortunately, I was not one of them.

Review approved by Beauty Undercover

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Dear Serene,

Thank you for visiting The Bund and trusting us with your first facial. We understand that it is not easy for you to take the first step and so, we understand the concerns you may have for the facial. We’re sorry if there was any miscommunication but most of the customers featured on Beauty Undercover have actually been with us for some time.

Agent HW, for example, got clear skin after coming to us for half a year. During that 6 months, she came to us every 3 weeks and used homecare religiously every single day.

Lawyer GW also attained clearer skin after 4 months with us and also after frequent sessions of once every 3 weeks, gradually coming back only once a month.

We would very much like to promise a panacea for acne just by coming to us every 3 months but that’s unfortunately not how skin works.

Acne forms because the hair follicle is clogged. This causes oil in the skin to accumulate, eventually developing into an inflammatory acne that becomes red and sore. What we do during extraction is merely to unclog the pores. It can sound scary when your eyes are closed but trust us, it’s not scissors. We unclog with professional extractors or by hand, using our own technique to reduce the wound and do so as painlessly as possible.

To make sure that your skin recovers quickly, we will then apply different types of masks (depending on the type of facial) to help your skin repair itself. Immediately after the extraction, you will see the redness reduced with our masks.

We would however still require the help of homecare to continue the process back at home. While some customers may face some scabbing, most should stop after a couple of days with use of the right homecare in the morning and at night. We understand that you may not have the habit to apply homecare yet but not doing so regularly will definitely affect the speed of healing. The Skin Origins Peptides Cream that you inquired and purchased is actually perfect for the purpose as it contains medical grade peptide blends to stimulate production of elastin to hydrate and repair the skin.  

You are our valued customer and it is ultimately our responsibility to help make your skin better. Even when you get home, you can actually message us anytime if you have questions on aftercare or scabbing – we’re happy to have you come back free to charge to see how we can deal with the issue together. The circle, for example was actually not a scar but a pimple that has not yet fully healed – we would very much like to invite you back for a complimentary consultation and facial so we can remove it together with you. 

Would you give us a second chance?

 

Warm regards,

Winnie & Team

Feb 25, 2021
 

Guest User

Registered User

JT

February 10, 2021

Highly Recommend

Review for Winnie

I have tried many products and methods to get rid of my stubborn acne but the one that solved my problem was The Bund Beauty. After 10 years of trial and error, I was fortunate to come across this blog and decided to just try it out after seeing so many positive reviews. Fast forward one year today, my face is clear and more radiant than ever. Everyone here is very nice and the atmosphere is great. There is no hard-selling and no pressure to buy products or packages. Be patient with the process and don’t expect overnight results, stick with the treatment diligently and your acne will be cleared.

Review not yet verified

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

SWK

January 15, 2021

Delightful experience every visit

Review for Winnie

Team of patient and skilful therapists who thoroughly cleanse and explain the products & ingredients used on my skin. After a relaxing cleansing process that takes around 10mins, extractions were done by Winnie. One of the few therapists who can remove stubborn blackheads with minimal discomfort. While price is on the higher side, overall experience is pleasant.

Review not yet verified

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Qiqi

December 06, 2020

Best acne treatment!

Review for Winnie

I have been suffering from acne for 10 years and tried all sorts of methods including going to national skin center, facial salons, all kinds of acne treatments, changing diet, using only natural products, seeking tcm help etc but all of that did not work. My skin was so bad that a relative’s friend who attended my grandfather’s funeral came forward to recommend a treatment. So at the next funeral (my grandmother’s), I wore make up throughout the entire 5 days because after years of trying, I gave up hope and thought I would have to live the rest of my life below layers of concealers and foundation. Until I chance upon the bund beauty and met Winne. Winnie takes great care of my skin, not leaving any pimple beneath the skin unextracted. Every facial I had with her she has patiently extracted more than 100 pimples each session and never once did she count the time she spent on me. She tries to minimize the pain and redness after the facial so that there is hardly any down time. She ensures that we start with basic level to prep our skin well before moving progressively to the more advanced levels so that we do not spend unnecessary money on treatments that we are not ready for. I was halfway through my fibro program when circuit breaker kicked in and I had to restart it after the circuit breaker. Winne was consistently checking in on me remotely during the CB. She felt bad that my treatment was delayed although not her fault and she gave me a free epi treatment (she herself did not have any income for almost 3 months). You honestly cannot find any facial salon out there who is more responsible, dedicated and genuinely cares for your skin like the bund does. When I first started out, I had a colleague who was also looking to start acne treatment. I recommended her to try Winne’s treatment but she felt that it was too pricey, so she went somewhere else at a cheaper price. Last I checked, her skin is still in bad shape while mine has already cleared 90% (I have just started my first session of microneedling which is the final stage). So I urge you to think long term; yes you may have cheaper options now but nothing has worked for me like the treatment at the bund. And if you have tried everything and have not found the solution, give Winnie a chance to salvage your face. I now look forward to going out rather than hiding at home just to avoid slapping on layers of make up. Miracles do happen, it did the moment I met Winne. Thank you Winnie & team, I can’t thank all of you enough!

Review approved by Beauty Undercover

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Adeline

November 25, 2020

Perfect for sensitive problematic skin

Review for Winnie

I have seen quite a few doctors over the years, underwent laser treatments to deal with my acne/sensitive/large pores skin and pretty much gave up. I was resigned esp after one doc pretty much told me to accept and live with my easily inflamed and sensitive skin. Ever since I saw Winnie for my first facial 2 mths ago, i have seen my skin condition improve by leaps and bounds. My pores are still there, but they have shrank, my skin is much softer and most importantly the redness is gone. It is so impressive that the results are better than what i have experienced with lasers. Granted, if i didn't try to be funny and use my own products which gave me a very bad outbreak, my progress might have been better. My skin got raw, inflamed and broke out into alot of pastules. It was really gross. Winnie really came to the rescue, and I'm very grateful to her for the immediate rescue. Highly recommend this place for facials to treat sensitive problematic skin, it really works! Also her team is always so friendly!

Review not yet verified

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Natalie

November 11, 2020

Healing takes time... and a good therapist I can trust.

Review for Winnie

It has already been 17 months since i started my facial treatment with Winnie and just wanted to share my experience thus far. Within this period I have seen steady improvements with my skin and I have not had any cystic or hormonal acne for more than a year. I must admit that during the first few sessions I was getting impatient and wanted to see results immediately. Winnie gently said that after years of damage on the skin due to wrong and harsh treatments, my skin barrier have been seriously compromised thus resulting in super sensitive skin that in winter, my skin would just crack. It was her first experience with such sensitive skin and she really took good care of me from then on. She explained to me that such damage needs time to see improvement and the skin needed to rebuild itself inside out by going through each healing process to become strong again. It made me change my mindset on hoping for a quick and easy fix to hoping for truly healthy skin.

There was also a time which I experienced an allergic reaction due to disposable face masks. I immediately went to Winnie and she immediately calmed my skin with the Fiber treatment. She also suggested I switch to fabric masks as it is much more gentler on the skin. Kim even offered me her new fabric mask to wear home! I was seriously touched. Apart from being just a facial expert, what I really love about Winnie and the team is they treat me with kindness and sincerity. They are always there to give good advice and care. Shireena is even more familiar with the changes on my skin than I do and would always advice which product should I use to improve it. I look forward to every session each time I see their warm smiles greeting me as I arrive.

Review approved by Beauty Undercover

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Min

October 06, 2020

Damaged my skin

Review for Winnie

Disclaimer: Just sharing my experience. I know that their treatments have worked very well for others but it damaged my skin badly. TLDR: Did the Fibro facial with them as recommended and it left me with badly damaged skin and patches of my face scabbing. Facial: Made an appointment with them after reading the positive reviews about their expertise in treating hormonal acne on Beauty Undercover. I visited them with 3 nodular breakouts and some clogged pores. Kim recommended the Fibro facial to me although I’ve read from this page that the treatment is only recommended to those whose skin ‘is ready for its next level of transformation’. I went ahead with her recommendation since she was confident that it is the most suitable for my skin condition. Everything was kinda ok until after the extractions, when the fibro paste-like product was applied on my face and it stung badly for 10s. Since the stinging sensation went away after 10s, I didn’t think much about it and thought it to be post extraction irritation. She left the product on for I think 10-15 min and removed it. After that, everything went downhill. She wiped my face with toner and even that stung. Informed her and she replied that it’s because there are wounds on my skin. She proceeded with the rest of the facial and my skin felt so raw. After the facial, there was intense upselling & Winnie was encouraging me to sign on $3k credits with them and to trust her that sticking with her will improve my skin for sure. There was also hardselling of their Skin Origin products and they were very persistent about it. Post facial: I did my facial at 1030am and reached home around 3pm. Splashed my face with just tap water and it stung like crazyyy. Was lowkey freaking out but decided to give it a night as I thought that it’s just post extraction redness/irritation. Just FYI, for post-care I used their Skin Origin products (just cleansing milk and moisturizer to be as gentle as possible). The following morning when I woke up, my face had scabbed all over my cheeks (not exaggerating) and some parts of my chin (the areas where extractions were done). Until now, I can’t figure out which part of the facial was so overly aggressive to have damaged my skin barrier so badly. Might have been their papaya extracts acid thing being left too long on my skin (prior to extractions), or the fibro thingy (applied after extractions) was just not suitable. Follow up with Winnie: I contacted Winnie and I guess the only good thing about this entire ordeal is that she was very responsive and willing to help. Upon my request, she also refunded me the full amount that I had paid with no questions asked. What was really distressing for me however, was that there was nothing that she could do about the situation apart from asking me to wait it out and for my skin to heal by itself. I went back to see her in that same morning (day after facial) and she said that I used wrong products which resulted in this (I had mentioned to her on day of facial that I incorporate AHA into my skincare routine). I didn’t appreciate this victim-blaming comment – I’ve used acids for a few years now with no issues all these while, and I have had facials with my dermatologist where I do chemical peel and laser in a single setting and my skin has never scabbed/peeled off/been damaged like that. It’s now day 5 post-facial and I’m still trying to heal the scabs which will hopefully not leave marks all over my face.

Review approved by Beauty Undercover

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Dear Min,

We're really sorry to know that the facial didn't work as expected for you. As Skin Origins products are suitable even for many of our customers with sensitive skin, we're surprised to find that your skin faced serious scabbing afterwards. We are particularly surprised because this was actually your second visit. Your previous treatment with us in 2019 worked fine (despite the use of AE Papaya Essence previously). 

While we cannot be 100% sure, we believe AHA to be the most likely reason for the sensitivity. We want to reiterate here that we're not trying to blame you. You've trusted in us so it is our responsibility to make sure your skin is clear. When things go wrong, however, we have to find out the cause so that we can put in measures to ensure that it doesn't happen for you or any other customer in the future.

It is well known that AHA (alpha hydroxy acid) thins the skin as it sloughs off dead skin cells. Depending on how "thin" your skin has become, the allergic reaction will differ. One of AHA's common side effects is burning, inflammation and scarring for some people. While it may be alright for you to use it on its own, it is possible that the fiber treatment interacted with the AHA on your skin to result in the side effects of AHA. Having said that, this is the very first time our customers reported such sensitivity. We have a handful of customers who had used AHA with their doctors' prescription but none had the same experience with Fiber Treatment. Regardless, we will check with the manufacturer of Skin Origins on this. In the meantime, we will put in place an advisory for our customer not to go for Fiber Treatment if they've previously used AHA to avoid similar incidents! 

Regardless, we're thankful that you came to us on the day itself when you noticed the scabs. We're however sorry that we cannot immediately work on the scabs the day after. This is because the skin is still very sensitive; we don't want to overly stimulate it, causing further sensitivity. We have therefore offered you to come back a few days later, when the skin has calmed down. Now that your skin has recovered for a few days, there're more we can do to calm it down so we hope that you'll take up our offer to come back when you feel better. 

We're however surprised about your feedback on the timing of the facial. All our customers know that our treatments take 3-4 hours because our extractions are really thorough and because we give lots of pampering massages. While we do share about the prices of our products and packages that may help reduce cost for customers in the long run, this doesn't exceed 5-10 minutes at the end of the facial. It is never intended to make you feel like you're being sold in an aggressive manner. We're sorry that you felt this way and we will look at our process to see how we can improve in this manner.

Regardless, thank you very much for coming to The Bund. We know that this experience wasn't perfect but we sincerely hope that you'll give us a second chance to help you achieve clear skin once again.

Warm regards

Winnie, Founder of The Bund Beauty

Oct 07, 2020
 
TT

Team The Bund

Registered User

Esther Yong

July 13, 2020

Informative facial with good homecare products

Review for Shireena

After reading multiple reviews on the bund, I decided to give their Enhanced Epi facial ($220 before 10% discount for 1st timers) a try. The salon is cosy and clean, nothing fanciful just enough for a comfortable experience. Shireena explained the various steps and products used during the facial and was patient in responding to my questions. Her massage skills were amazing. Winnie was in charge of extraction and indeed it was a near painless experience. There was a little hardselling of their homecare products which I purchased after long persuasion. It was a good decision and I am glad I took their advice. My complexion is still clear and smooth to the touch after 2 weeks of diligent usage.

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Natalie

June 26, 2020

Beautiful people & beautiful skin

Review for Winnie

I came across The Bund Beauty through one of the articles on beauty undercover. I was suffering from cystic acne & sensitive skin for 6-7years and was at my wit’s end. My first experience with The Bund Beauty was warm and welcoming. Winnie understood what I was going through and gently explained her views and laid out a plan. She also recommended some products to help boost and quicken the healing process.

After a 4hour long session, the results were shocking. My skin was no longer red and angry. I was really surprised. I have not seen this shade of skin colour on my face for a very long time. Since then I never doubted Winnie and her team. I continued to see her religiously every 2 weeks for the first 6 months.

My skin improved so much over that period that people around me commented on how good my skin looked. I was really happy. I really appreciate Winnie’s genuine care and concern for me. Whenever I told her that I would be going overseas, she would call me over for a quick check to see if I need any extra boost. It has been a year now. My skin never looked and felt better.

Even during the Circuit Breaker period, I had no problems with my skin at all and it continued to glow. I continued using her recommended products daily and never fail to see improvements. I have never used any other brands of products since then. Even during my winter holiday last year, my skin was well moisturized and healthy. I truly am grateful to have met Winnie. I used to believe that I could never have beautiful skin again. Winnie just proved to me that all it takes is just the proper care with the right person.

Review approved by Beauty Undercover

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Sashi

January 29, 2020

I finally have my face back

Review for Winnie

I have suffered with adult acne all my life. I’ve been to Bund Beauty for 4 facials and what a fantastic change!!!! I actually have my fave back !!! Thank you Winnie and team I’m so happy.

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weili

September 22, 2019

My acne is cured!

Review for Winnie

Finally found a cure for my acne problem. I have been plugged with acne problem for many years. Have tried many other facial salons and medical clinics, but my acne problem is not getting any better. Thanks to Winnie and team to help resolve my acne problem. I can remember that my first facial with them last near to 4 hours. Never experience a facial salon nor medical clinic that will dedicate the long hours to do the treatment. And the plus point is there is zero hardselling. For those who are plugged with acne problem, give the bund beauty a try. I bet you will love them as much as i do.

 

 

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This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Natalie

July 17, 2019

Most worthwhile facial experience

Review for Winnie

Winnie is the most dedicated and helpful person I’ve ever met. At my first appointment she meticulously explained my skin condition to me and lay out a plan to cure my hormornal acne which have been my main concern for 5years. Just after one session my skin improved so much that finally I felt I too could have blemish free skin. Shireena is very friendly and accommodating, making the whole process very comfortable and enjoyable. Would highly recommend to anyone who wants a solution to any skin problems. I am really thankful to have found The Bund Beauty.

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鄭琡霖

July 10, 2019

Painless extraction!

Review for Winnie

In my younger days, I've acne prone skin problem and had a terrible experience of going for facial due to the painful extraction process which causes my skin to be red and irritated. Because of that I avoided facial for many years. A few years back I started going facial again but only went for those Japanese facial where there's no extraction. My skin condition did improve but it had reached a point where its progress become stagnant. I began to wonder and chance upon an article from beauty undercover about this painless extraction facial offer by the bund beauty. Similar to the writer I thought perhaps I should consider extraction once again. Originally, my facial was scheduled on the 23 July but after reading the article again and again I've decided to try it earlier. Hence I moved forward the appointment to 9 July. Upon arriving, you have to enter into Amarsa Spa to get through to the bund beauty. The place was really nice and cosy. Shireena was my facial therapist. I must compliment her for the great facial experience that I had. Her explanation was very thorough and her massage strength was great. The steps are exactly the same as what have been shared. Also Winnie's extraction was the most amazing For the first time in my life I could relax through the entire extraction process. For me it's indeed painless and I've never felt that my skin could be so cleaned. Through Winnie, I understand that I've a lot of clogged pores to clear given that it had been closed to 15 years since I last have an extraction facial. My entire facial lasted almost 3.5 hr. After the facial my face was not red and irritated. I could feel that my skin is smoother. I'm looking forward to my next session with them.

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Tan Ee Han

July 06, 2019

Awesome facial experience!!

Review for Winnie

Saw the facial review of the bund beauty at bishan Park by beauty undercover. Was impressed with the painless extraction being raved, hence decided to give it a try as my current facial package uses machine for extraction vs manual. Went on a sat afternoon. It was a small cosy section carved out inside Aramsa spa. Need to enter in by the Aramsa spa entrance then pass the bund hair salon before you reach the bund beauty. Upon arrival, we get to change into their black fluffy slippers that are so pretty. Tried to purchase via taobao but not sure if it will be as comfy.

I was being ushered by Kim to one of the “rooms” partitioned by curtains. The space is small but if we are going to lie down on bed for the next two hours, I reckoned we don’t need a large space. Before Kim removed my make up during the facial, I told her that I have eye mascara that may require some additional effort to clean. She replied no problem Cos their cleansing milk and facial scrub can do the job easily. I was very surprised, as most of the facials I’ve been to always have to remove the mascara separately. She did a massage on my face with the cleansing milk followed by the facial scrub that was so gentle yet cleansed deeply. After the cleansing, my skin feels clean and smooth. This was even before she applied all the other products. My mascara? Thoroughly cleaned without a trace. I’m sold!!

She then applied toner and a papaya enzyme which is suppose to repair the skin. It feels prickly after application Cos the product is doing its work. She helped to fan to relieve the prickliness that feels stronger in sections when your skin is not as good. After that she continue to apply some other products to prep me for the extraction. The shoulder massage was equally good as it helps one to relax n sleep. Then came the star, Winnie who will be doing the extraction. She did a quick assessment of my skin and shared her view based on her experience. Then she started to remove the dirt. For a first timer, my result isn’t too bad according to Winnie.

The process was slightly painful but tolerable. I had one pimple that was dormant under my skin for a while. Winnie quickly spotted it and remove it properly for me. After the extraction, Kim came back to continue with the rest of the mask, head and face massage. The duration of the facial differs by client as it depends on how much work is required. It can stretch from 2 hrs to 3.5 hrs in extreme cases. I really enjoyed my facial experience with Winnie, Kim and Serena. Loved their products so much that I bought them all on my first visit and started using them at home. Highly recommended to anyone.

Review approved by Beauty Undercover

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

G.W

July 03, 2019

Painless Extraction and Acne Problem Solved!!!

Review for Winnie

Do you ever feel at a loss standing in front of a mirror looking at your face and seeing pimples everywhere and you have tried everything from dermatologist to home beauty salon to big brand beauty salons. I never had any acne or pimples when I was younger. It is only when I hit 30 years old did the dreaded hormonal acne catch up with me. So in desperation, I tried The Bund Beauty @ Bishan Park. The best thing I like about The Bund Beauty @ Bishan Park is that there are no packages to tie you, they are operating based on the value they can bring to you as a customer. Secondly although there are recommendations of products, there wasn’t any hard selling of any products. On these two points alone, it would make any new customer feel comfortable without feeling accosted. The single thing that I hate most about any facial is extraction because of the pain. In many places, they use so much force that my rather dry skin will flake off, causing more damage than help. Extractions at other beauty salons make me want to hide my face for another week due to the redness and blotchiness and sometimes even scars. Here at The Bund Beauty, extraction begins with a light application of oil before extraction. While not entirely painless as there would be some pain during extractions, on a scale of 1 to 10, the pain would be like a 2 for me and I have a very low threshold of pain. The best part would be that I am able to go out on the same evening without having to explain that my face is blotchy due to a facial. The service here is impeccable. On my first and second facial, due to the condition of my skin, I spent close to 3 hours at the salon. When my skin visibly improved on the third visit, I did not have to spend so much time. Well a picture paints a thousand words. If you are wondering if there is some place that you can go to solve your acne problems, I would encourage you to try out this place. It worked for me and I sincerely hope that this would work for you too. *I have masked my identity for privacy reasons and I will update this review in a couple of months.

Review approved by Beauty Undercover

This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

Angelina Choy

June 16, 2019

Facial at the Bund

Review for Winnie

Excellent experience. Staff all very professional and i was so well taken care of. Special thanks to Winnie!

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This review represents the subjective opinion of the Beauty Undercover reviewer and not of Beauty Undercover.

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